docs: update all documentation and add AI tooling configs

- Rewrite README.md with current architecture, features and stack
- Update docs/API.md with all current endpoints (corporate, BI, client 360)
- Update docs/ARCHITECTURE.md with cache, modular queries, services, ETL
- Update docs/GUIA-USUARIO.md for all roles (admin, corporate, agente)
- Add docs/INDEX.md documentation index
- Add PROJETO.md comprehensive project reference
- Add BI-CCC-Implementation-Guide.md
- Include AI agent configs (.claude, .agents, .gemini, _bmad)
- Add netbird VPN configuration
- Add status report

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

.agents/skills/bmad-cis-problem-solving/SKILL.md

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+---
+name: bmad-cis-problem-solving
+description: 'Apply systematic problem-solving methodologies to complex challenges. Use when the user says "guide me through structured problem solving" or "I want to crack this challenge with guided problem solving techniques"'
+---
+
+Follow the instructions in [workflow.md](workflow.md).

.agents/skills/bmad-cis-problem-solving/bmad-skill-manifest.yaml

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+type: skill

.agents/skills/bmad-cis-problem-solving/solving-methods.csv

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+category,method_name,description,facilitation_prompts
+diagnosis,Five Whys Root Cause,Drill down through layers of symptoms to uncover true root cause by asking why five times,Why did this happen?|Why is that the case?|Why does that occur?|What's beneath that?|What's the root cause?
+diagnosis,Fishbone Diagram,Map all potential causes across categories - people process materials equipment environment - to systematically explore cause space,What people factors contribute?|What process issues?|What material problems?|What equipment factors?|What environmental conditions?
+diagnosis,Problem Statement Refinement,Transform vague complaints into precise actionable problem statements that focus solution effort,What exactly is wrong?|Who is affected and how?|When and where does it occur?|What's the gap between current and desired?|What makes this a problem?
+diagnosis,Is/Is Not Analysis,Define problem boundaries by contrasting where problem exists vs doesn't exist to narrow investigation,Where does problem occur?|Where doesn't it?|When does it happen?|When doesn't it?|Who experiences it?|Who doesn't?|What pattern emerges?
+diagnosis,Systems Thinking,Map interconnected system elements feedback loops and leverage points to understand complex problem dynamics,What are system components?|What relationships exist?|What feedback loops?|What delays occur?|Where are leverage points?
+analysis,Force Field Analysis,Identify driving forces pushing toward solution and restraining forces blocking progress to plan interventions,What forces drive toward solution?|What forces resist change?|Which are strongest?|Which can we influence?|What's the strategy?
+analysis,Pareto Analysis,Apply 80/20 rule to identify vital few causes creating majority of impact worth solving first,What causes exist?|What's the frequency or impact of each?|What's the cumulative impact?|What vital few drive 80%?|Focus where?
+analysis,Gap Analysis,Compare current state to desired state across multiple dimensions to identify specific improvement needs,What's current state?|What's desired state?|What gaps exist?|How big are gaps?|What causes gaps?|Priority focus?
+analysis,Constraint Identification,Find the bottleneck limiting system performance using Theory of Constraints thinking,What's the constraint?|What limits throughput?|What should we optimize?|What happens if we elevate constraint?|What's next constraint?
+analysis,Failure Mode Analysis,Anticipate how solutions could fail and engineer preventions before problems occur,What could go wrong?|What's likelihood?|What's impact?|How do we prevent?|How do we detect early?|What's mitigation?
+synthesis,TRIZ Contradiction Matrix,Resolve technical contradictions using 40 inventive principles from pattern analysis of patents,What improves?|What worsens?|What's the contradiction?|What principles apply?|How to resolve?
+synthesis,Lateral Thinking Techniques,Use provocative operations and random entry to break pattern-thinking and access novel solutions,Make a provocation|Challenge assumptions|Use random stimulus|Escape dominant ideas|Generate alternatives
+synthesis,Morphological Analysis,Systematically explore all combinations of solution parameters to find non-obvious optimal configurations,What are key parameters?|What options exist for each?|Try different combinations|What patterns emerge?|What's optimal?
+synthesis,Biomimicry Problem Solving,Learn from nature's 3.8 billion years of R and D to find elegant solutions to engineering challenges,How does nature solve this?|What biological analogy?|What principles transfer?|How to adapt?
+synthesis,Synectics Method,Make strange familiar and familiar strange through analogies to spark creative problem-solving breakthrough,What's this like?|How are they similar?|What metaphor fits?|What does that suggest?|What insight emerges?
+evaluation,Decision Matrix,Systematically evaluate solution options against weighted criteria for objective selection,What are options?|What criteria matter?|What weights?|Rate each option|Calculate scores|What wins?
+evaluation,Cost Benefit Analysis,Quantify expected costs and benefits of solution options to support rational investment decisions,What are costs?|What are benefits?|Quantify each|What's payback period?|What's ROI?|What's recommended?
+evaluation,Risk Assessment Matrix,Evaluate solution risks across likelihood and impact dimensions to prioritize mitigation efforts,What could go wrong?|What's probability?|What's impact?|Plot on matrix|What's risk score?|Mitigation plan?
+evaluation,Pilot Testing Protocol,Design small-scale experiments to validate solutions before full implementation commitment,What will we test?|What's success criteria?|What's the test plan?|What data to collect?|What did we learn?|Scale or pivot?
+evaluation,Feasibility Study,Assess technical operational financial and schedule feasibility of solution options,Is it technically possible?|Operationally viable?|Financially sound?|Schedule realistic?|Overall feasibility?
+implementation,PDCA Cycle,Plan Do Check Act iteratively to implement solutions with continuous learning and adjustment,What's the plan?|Execute plan|Check results|What worked?|What didn't?|Adjust and repeat
+implementation,Gantt Chart Planning,Visualize project timeline with tasks dependencies and milestones for execution clarity,What are tasks?|What sequence?|What dependencies?|What's the timeline?|Who's responsible?|What milestones?
+implementation,Stakeholder Mapping,Identify all affected parties and plan engagement strategy to build support and manage resistance,Who's affected?|What's their interest?|What's their influence?|What's engagement strategy?|How to communicate?
+implementation,Change Management Protocol,Systematically manage organizational and human dimensions of solution implementation,What's changing?|Who's impacted?|What resistance expected?|How to communicate?|How to support transition?|How to sustain?
+implementation,Monitoring Dashboard,Create visual tracking system for key metrics to ensure solution delivers expected results,What metrics matter?|What targets?|How to measure?|How to visualize?|What triggers action?|Review frequency?
+creative,Assumption Busting,Identify and challenge underlying assumptions to open new solution possibilities,What are we assuming?|What if opposite were true?|What if assumption removed?|What becomes possible?
+creative,Random Word Association,Use random stimuli to force brain into unexpected connection patterns revealing novel solutions,Pick random word|How does it relate?|What connections emerge?|What ideas does it spark?|Make it relevant
+creative,Reverse Brainstorming,Flip problem to how to cause or worsen it then reverse insights to find solutions,How could we cause this problem?|How make it worse?|What would guarantee failure?|Now reverse insights|What solutions emerge?
+creative,Six Thinking Hats,Explore problem from six perspectives - facts emotions benefits risks creativity process - for comprehensive view,White facts?|Red feelings?|Yellow benefits?|Black risks?|Green alternatives?|Blue process?
+creative,SCAMPER for Problems,Apply seven problem-solving lenses - Substitute Combine Adapt Modify Purposes Eliminate Reverse,What to substitute?|What to combine?|What to adapt?|What to modify?|Other purposes?|What to eliminate?|What to reverse?

.agents/skills/bmad-cis-problem-solving/template.md

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+# Problem Solving Session: {{problem_title}}
+
+**Date:** {{date}}
+**Problem Solver:** {{user_name}}
+**Problem Category:** {{problem_category}}
+
+---
+
+## 🎯 PROBLEM DEFINITION
+
+### Initial Problem Statement
+
+{{initial_problem}}
+
+### Refined Problem Statement
+
+{{refined_problem_statement}}
+
+### Problem Context
+
+{{problem_context}}
+
+### Success Criteria
+
+{{success_criteria}}
+
+---
+
+## 🔍 DIAGNOSIS AND ROOT CAUSE ANALYSIS
+
+### Problem Boundaries (Is/Is Not)
+
+{{problem_boundaries}}
+
+### Root Cause Analysis
+
+{{root_cause_analysis}}
+
+### Contributing Factors
+
+{{contributing_factors}}
+
+### System Dynamics
+
+{{system_dynamics}}
+
+---
+
+## 📊 ANALYSIS
+
+### Force Field Analysis
+
+**Driving Forces (Supporting Solution):**
+{{driving_forces}}
+
+**Restraining Forces (Blocking Solution):**
+{{restraining_forces}}
+
+### Constraint Identification
+
+{{constraints}}
+
+### Key Insights
+
+{{key_insights}}
+
+---
+
+## 💡 SOLUTION GENERATION
+
+### Methods Used
+
+{{solution_methods}}
+
+### Generated Solutions
+
+{{generated_solutions}}
+
+### Creative Alternatives
+
+{{creative_alternatives}}
+
+---
+
+## ⚖️ SOLUTION EVALUATION
+
+### Evaluation Criteria
+
+{{evaluation_criteria}}
+
+### Solution Analysis
+
+{{solution_analysis}}
+
+### Recommended Solution
+
+{{recommended_solution}}
+
+### Rationale
+
+{{solution_rationale}}
+
+---
+
+## 🚀 IMPLEMENTATION PLAN
+
+### Implementation Approach
+
+{{implementation_approach}}
+
+### Action Steps
+
+{{action_steps}}
+
+### Timeline and Milestones
+
+{{timeline}}
+
+### Resource Requirements
+
+{{resources_needed}}
+
+### Responsible Parties
+
+{{responsible_parties}}
+
+---
+
+## 📈 MONITORING AND VALIDATION
+
+### Success Metrics
+
+{{success_metrics}}
+
+### Validation Plan
+
+{{validation_plan}}
+
+### Risk Mitigation
+
+{{risk_mitigation}}
+
+### Adjustment Triggers
+
+{{adjustment_triggers}}
+
+---
+
+## 📝 LESSONS LEARNED
+
+### Key Learnings
+
+{{key_learnings}}
+
+### What Worked
+
+{{what_worked}}
+
+### What to Avoid
+
+{{what_to_avoid}}
+
+---
+
+_Generated using BMAD Creative Intelligence Suite - Problem Solving Workflow_

.agents/skills/bmad-cis-problem-solving/workflow.md

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+---
+name: bmad-cis-problem-solving
+description: 'Apply systematic problem-solving methodologies to complex challenges. Use when the user says "guide me through structured problem solving" or "I want to crack this challenge with guided problem solving techniques"'
+standalone: true
+main_config: '{project-root}/_bmad/cis/config.yaml'
+---
+
+# Problem Solving Workflow
+
+**Goal:** Diagnose complex problems systematically, identify root causes, generate solutions, and produce an actionable implementation and validation plan.
+
+**Your Role:** You are a systematic problem-solving facilitator. Guide diagnosis before solutions, reveal patterns and root causes, balance rigor with momentum, and never give time estimates.
+
+---
+
+## INITIALIZATION
+
+### Configuration Loading
+
+Load config from `{main_config}` and resolve:
+
+- `output_folder`
+- `user_name`
+- `communication_language`
+- `date` as the system-generated current datetime
+
+### Paths
+
+- `skill_path` = `{project-root}/_bmad/cis/workflows/bmad-cis-problem-solving`
+- `template_file` = `./template.md`
+- `solving_methods_file` = `./solving-methods.csv`
+- `default_output_file` = `{output_folder}/problem-solution-{date}.md`
+
+### Inputs
+
+- If the caller provides context via the data attribute, load it before Step 1 and use it to ground the session.
+- Load and understand the full contents of `{solving_methods_file}` before Step 1.
+- Use `{template_file}` as the structure when writing `{default_output_file}`.
+
+### Behavioral Constraints
+
+- Do not give time estimates.
+- After every `<template-output>`, immediately save the current artifact to `{default_output_file}`, show a clear checkpoint separator, display the generated content, present options `[a] Advanced Elicitation`, `[c] Continue`, `[p] Party-Mode`, `[y] YOLO`, and wait for the user's response before proceeding.
+
+### Facilitation Principles
+
+- Guide through diagnosis before jumping to solutions.
+- Ask questions that reveal patterns and root causes.
+- Help them think systematically, not do thinking for them.
+- Balance rigor with momentum - don't get stuck in analysis.
+- Celebrate insights when they emerge.
+- Monitor energy - problem-solving is mentally intensive.
+
+---
+
+## EXECUTION
+
+<workflow>
+
+<step n="1" goal="Define and refine the problem">
+Establish clear problem definition before jumping to solutions. Explain in your own voice why precise problem framing matters before diving into solutions.
+
+Load any context data provided via the data attribute.
+
+Gather problem information by asking:
+
+- What problem are you trying to solve?
+- How did you first notice this problem?
+- Who is experiencing this problem?
+- When and where does it occur?
+- What's the impact or cost of this problem?
+- What would success look like?
+
+Reference the **Problem Statement Refinement** method from `{solving_methods_file}` to guide transformation of vague complaints into precise statements. Focus on:
+
+- What EXACTLY is wrong?
+- What's the gap between current and desired state?
+- What makes this a problem worth solving?
+
+<template-output>problem_title</template-output>
+<template-output>problem_category</template-output>
+<template-output>initial_problem</template-output>
+<template-output>refined_problem_statement</template-output>
+<template-output>problem_context</template-output>
+<template-output>success_criteria</template-output>
+</step>
+
+<step n="2" goal="Diagnose and bound the problem">
+Use systematic diagnosis to understand problem scope and patterns. Explain in your own voice why mapping boundaries reveals important clues.
+
+Reference **Is/Is Not Analysis** method from `{solving_methods_file}` and guide the user through:
+
+- Where DOES the problem occur? Where DOESN'T it?
+- When DOES it happen? When DOESN'T it?
+- Who IS affected? Who ISN'T?
+- What IS the problem? What ISN'T it?
+
+Help identify patterns that emerge from these boundaries.
+
+<template-output>problem_boundaries</template-output>
+</step>
+
+<step n="3" goal="Conduct root cause analysis">
+Drill down to true root causes rather than treating symptoms. Explain in your own voice the distinction between symptoms and root causes.
+
+Review diagnosis methods from `{solving_methods_file}` (category: diagnosis) and select 2-3 methods that fit the problem type. Offer these to the user with brief descriptions of when each works best.
+
+Common options include:
+
+- **Five Whys Root Cause** - Good for linear cause chains
+- **Fishbone Diagram** - Good for complex multi-factor problems
+- **Systems Thinking** - Good for interconnected dynamics
+
+Walk through chosen method(s) to identify:
+
+- What are the immediate symptoms?
+- What causes those symptoms?
+- What causes those causes? (Keep drilling)
+- What's the root cause we must address?
+- What system dynamics are at play?
+
+<template-output>root_cause_analysis</template-output>
+<template-output>contributing_factors</template-output>
+<template-output>system_dynamics</template-output>
+</step>
+
+<step n="4" goal="Analyze forces and constraints">
+Understand what's driving toward and resisting solution.
+
+Apply **Force Field Analysis**:
+
+- What forces drive toward solving this? (motivation, resources, support)
+- What forces resist solving this? (inertia, cost, complexity, politics)
+- Which forces are strongest?
+- Which can we influence?
+
+Apply **Constraint Identification**:
+
+- What's the primary constraint or bottleneck?
+- What limits our solution space?
+- What constraints are real vs assumed?
+
+Synthesize key insights from analysis.
+
+<template-output>driving_forces</template-output>
+<template-output>restraining_forces</template-output>
+<template-output>constraints</template-output>
+<template-output>key_insights</template-output>
+</step>
+
+<step n="5" goal="Generate solution options">
+<energy-checkpoint>
+Check in: "We've done solid diagnostic work. How's your energy? Ready to shift into solution generation, or want a quick break?"
+</energy-checkpoint>
+
+Create diverse solution alternatives using creative and systematic methods. Explain in your own voice the shift from analysis to synthesis and why we need multiple options before converging.
+
+Review solution generation methods from `{solving_methods_file}` (categories: synthesis, creative) and select 2-4 methods that fit the problem context. Consider:
+
+- Problem complexity (simple vs complex)
+- User preference (systematic vs creative)
+- Time constraints
+- Technical vs organizational problem
+
+Offer selected methods to user with guidance on when each works best. Common options:
+
+- **Systematic approaches:** TRIZ, Morphological Analysis, Biomimicry
+- **Creative approaches:** Lateral Thinking, Assumption Busting, Reverse Brainstorming
+
+Walk through 2-3 chosen methods to generate:
+
+- 10-15 solution ideas minimum
+- Mix of incremental and breakthrough approaches
+- Include "wild" ideas that challenge assumptions
+
+<template-output>solution_methods</template-output>
+<template-output>generated_solutions</template-output>
+<template-output>creative_alternatives</template-output>
+</step>
+
+<step n="6" goal="Evaluate and select solution">
+Systematically evaluate options to select optimal approach. Explain in your own voice why objective evaluation against criteria matters.
+
+Work with user to define evaluation criteria relevant to their context. Common criteria:
+
+- Effectiveness - Will it solve the root cause?
+- Feasibility - Can we actually do this?
+- Cost - What's the investment required?
+- Time - How long to implement?
+- Risk - What could go wrong?
+- Other criteria specific to their situation
+
+Review evaluation methods from `{solving_methods_file}` (category: evaluation) and select 1-2 that fit the situation. Options include:
+
+- **Decision Matrix** - Good for comparing multiple options across criteria
+- **Cost Benefit Analysis** - Good when financial impact is key
+- **Risk Assessment Matrix** - Good when risk is the primary concern
+
+Apply chosen method(s) and recommend solution with clear rationale:
+
+- Which solution is optimal and why?
+- What makes you confident?
+- What concerns remain?
+- What assumptions are you making?
+
+<template-output>evaluation_criteria</template-output>
+<template-output>solution_analysis</template-output>
+<template-output>recommended_solution</template-output>
+<template-output>solution_rationale</template-output>
+</step>
+
+<step n="7" goal="Plan implementation">
+Create detailed implementation plan with clear actions and ownership. Explain in your own voice why solutions without implementation plans remain theoretical.
+
+Define implementation approach:
+
+- What's the overall strategy? (pilot, phased rollout, big bang)
+- What's the timeline?
+- Who needs to be involved?
+
+Create action plan:
+
+- What are specific action steps?
+- What sequence makes sense?
+- What dependencies exist?
+- Who's responsible for each?
+- What resources are needed?
+
+Reference **PDCA Cycle** and other implementation methods from `{solving_methods_file}` (category: implementation) to guide iterative thinking:
+
+- How will we Plan, Do, Check, Act iteratively?
+- What milestones mark progress?
+- When do we check and adjust?
+
+<template-output>implementation_approach</template-output>
+<template-output>action_steps</template-output>
+<template-output>timeline</template-output>
+<template-output>resources_needed</template-output>
+<template-output>responsible_parties</template-output>
+</step>
+
+<step n="8" goal="Establish monitoring and validation">
+<energy-checkpoint>
+Check in: "Almost there! How's your energy for the final planning piece - setting up metrics and validation?"
+</energy-checkpoint>
+
+Define how you'll know the solution is working and what to do if it's not.
+
+Create monitoring dashboard:
+
+- What metrics indicate success?
+- What targets or thresholds?
+- How will you measure?
+- How frequently will you review?
+
+Plan validation:
+
+- How will you validate solution effectiveness?
+- What evidence will prove it works?
+- What pilot testing is needed?
+
+Identify risks and mitigation:
+
+- What could go wrong during implementation?
+- How will you prevent or detect issues early?
+- What's plan B if this doesn't work?
+- What triggers adjustment or pivot?
+
+<template-output>success_metrics</template-output>
+<template-output>validation_plan</template-output>
+<template-output>risk_mitigation</template-output>
+<template-output>adjustment_triggers</template-output>
+</step>
+
+<step n="9" goal="Capture lessons learned" optional="true">
+Reflect on problem-solving process to improve future efforts.
+
+Facilitate reflection:
+
+- What worked well in this process?
+- What would you do differently?
+- What insights surprised you?
+- What patterns or principles emerged?
+- What will you remember for next time?
+
+<template-output>key_learnings</template-output>
+<template-output>what_worked</template-output>
+<template-output>what_to_avoid</template-output>
+</step>
+
+</workflow>