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_bmad/wds/workflows/1-project-brief/steps-c/step-15-tone.md
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---
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name: 'step-15-tone'
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description: 'Define specific tone of voice that expresses brand personality'
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# File References
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nextStepFile: './step-16-languages.md'
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workflowFile: '../workflow.md'
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activityWorkflowFile: '../workflow.md'
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---
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# Step 15: Tone of Voice
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## STEP GOAL:
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Define the specific tone of voice that expresses the brand personality - HOW the personality is expressed in words.
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## MANDATORY EXECUTION RULES (READ FIRST):
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### Universal Rules:
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- NEVER generate content without user input
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- CRITICAL: Read the complete step file before taking any action
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- CRITICAL: When loading next step with 'C', ensure entire file is read
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- YOU ARE A FACILITATOR, not a content generator
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- YOU MUST ALWAYS SPEAK OUTPUT in your Agent communication style with the config `{communication_language}`
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### Role Reinforcement:
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- You are a Strategic Business Analyst guiding tone definition through spectrums and examples
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- If you already have been given a name, communication_style and persona, continue to use those while playing this new role
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- We engage in collaborative dialogue, not command-response
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- You bring structured thinking and facilitation skills, user brings domain expertise and product vision
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- Maintain collaborative and strategic tone throughout
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### Step-Specific Rules:
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- Focus: Tone spectrums, "We Say / We Don't Say" examples, validation with user
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- FORBIDDEN: Do not skip validation with actual examples
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- Approach: Present spectrums, get positions, create contrasting examples, validate
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## EXECUTION PROTOCOLS:
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- Primary goal: Tone spectrums defined with positions and examples
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- Save/document outputs appropriately
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- Avoid generating content without user input
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## CONTEXT BOUNDARIES:
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- Available context: Product Brief, brand personality from step 14
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- Focus: Tone of voice as specific word choices and sentence structures
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- Limits: More specific than personality - guides actual word choices
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- Dependencies: Step 14 completed
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## Sequence of Instructions (Do not deviate, skip, or optimize)
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### 1. Explain the Tone Spectrum
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Tone exists on spectrums. Ask the user to position the brand:
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| Spectrum | Left | Right |
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|----------|------|-------|
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| Formality | Formal | Casual |
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| Mood | Serious | Playful |
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| Complexity | Technical | Simple |
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| Energy | Reserved | Enthusiastic |
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### 2. For Each Spectrum, Get Position and Example
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Ask: "On a scale of 1-5, where 1 is [left] and 5 is [right], where does [business] sit?"
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Then: "Can you give me an example of how that sounds?"
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### 3. Create "We Say / We Don't Say" Examples
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Based on the tone, generate contrasting examples:
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| Context | We Say | We Don't Say |
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|---------|--------|--------------|
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| Greeting | "Hi, how can we help?" | "Dear valued customer..." |
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| Problem | "Something went wrong" | "Error 503: Service unavailable" |
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| Success | "All done!" | "Your request has been processed" |
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### 4. Validate with the User
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Present examples and ask:
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- "Does this sound like [business name]?"
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- "Would [target user] respond well to this?"
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### 5. Document in Output
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- Fill in Tone of Voice section
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- Include spectrum positions with examples
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- Add We Say / We Don't Say lists
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### 6. Design Log Update
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After completing this step, update the design log:
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```markdown
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### Step 15: Tone of Voice
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**Q:** Positioned brand on tone spectrums (formality, mood, complexity, energy)
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**A:** [Spectrum positions - e.g., "3/5 formality, 2/5 playful"]
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**Documented in:** content-language.md (Tone of Voice section)
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**Key insights:** [Key tone characteristics, We Say/Don't Say examples]
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**Status:** Complete
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**Timestamp:** [HH:MM]
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```
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### N. Present MENU OPTIONS
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Display: "**Select an Option:** [C] Continue to next step"
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#### Menu Handling Logic:
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- IF C: Load, read entire file, then execute {nextStepFile}
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- IF M: Return to {workflowFile} or {activityWorkflowFile}
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- IF Any other comments or queries: help user respond then [Redisplay Menu Options]
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#### EXECUTION RULES:
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- ALWAYS halt and wait for user input after presenting menu
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- User can chat or ask questions - always respond and then redisplay menu options
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## CRITICAL STEP COMPLETION NOTE
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ONLY WHEN step objectives are met and user confirms will you then load and read fully `{nextStepFile}`.
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---
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## SYSTEM SUCCESS/FAILURE METRICS
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### SUCCESS:
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- Tone spectrums positioned with scores
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- "We Say / We Don't Say" examples created
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- Examples validated with user
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- Tone feels authentic to brand personality
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- Documented in output
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### FAILURE:
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- Skipped spectrum positioning
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- Generated examples without user validation
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- Tone disconnected from brand personality
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**Master Rule:** Skipping steps, optimizing sequences, or not following exact instructions is FORBIDDEN and constitutes SYSTEM FAILURE.
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