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# Example: Service Booking (Appointment Goal)
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**Trust-building booking flow**
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---
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## The 5 Questions
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### 1. Core Feature
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```
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"Consultation booking with social proof - testimonials + credentials"
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```
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### 2. Entry Point
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```
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"Friend recommendation (shared link)"
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```
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### 3. Mental State
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```
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"Curious but cautious, need to trust before committing time/money"
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```
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### 4. Mutual Success
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```
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Business: Consultation booked (lead captured)
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User: Confident in decision, looking forward to meeting
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```
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### 5. Shortest Path
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```
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Friend link → About page → Testimonials →
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Book consultation → Confirmation
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```
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---
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## Scenario Captured
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```
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SCENARIO: Trust-Building Booking
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START: Friend recommendation (curious but cautious)
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END: Consultation booked (confident, excited)
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CRITICAL PATH:
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1. About page → Understand who you are
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2. Testimonials → See social proof
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3. Credentials → Verify expertise
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4. Book consultation → Commit with confidence
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5. Confirmation → Excitement reinforced
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BUSINESS GOAL: Consultation booked
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USER GOAL: Confident decision, trust established
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```
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---
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[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)
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# Example: E-commerce (Sales Goal)
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**Transparent purchase journey**
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---
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## The 5 Questions
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### 1. Core Feature
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```
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"Transparent pricing breakdown - shows all costs upfront"
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```
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### 2. Entry Point
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```
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"Google search 'affordable [product]'"
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```
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### 3. Mental State
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```
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"Anxious about hidden costs, need transparency before committing"
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```
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### 4. Mutual Success
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```
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Business: Purchase completed
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User: Confident in value, no surprise costs
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```
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### 5. Shortest Path
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```
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Google → Product page → Transparent pricing →
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Add to cart → Checkout → Confirmation
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```
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---
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## Scenario Captured
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```
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SCENARIO: Transparent Purchase Journey
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START: Google search (anxious about hidden costs)
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END: Purchase completed (confident in value)
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CRITICAL PATH:
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1. Product page → See product + upfront pricing
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2. Pricing breakdown → Understand all costs
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3. Add to cart → Commit to purchase
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4. Checkout → Complete transaction
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5. Confirmation → Confidence reinforced
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BUSINESS GOAL: Product sale
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USER GOAL: Confident purchase, no surprises
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```
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---
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[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)
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# Example: SaaS (Subscription Goal)
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**Frictionless onboarding**
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---
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## The 5 Questions
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### 1. Core Feature
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```
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"Quick setup wizard - gets users to first success fast"
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```
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### 2. Entry Point
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```
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"ChatGPT recommendation"
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```
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### 3. Mental State
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```
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"Overwhelmed by current tools, need simple solution that just works"
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```
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### 4. Mutual Success
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```
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Business: Active monthly subscription
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User: Problem solved, no complexity added
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```
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### 5. Shortest Path
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```
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ChatGPT → Landing → See demo → Sign up →
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Quick setup → First success
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```
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---
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## Scenario Captured
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```
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SCENARIO: Frictionless Onboarding
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START: ChatGPT recommendation (overwhelmed, need simplicity)
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END: First success (problem solved, staying subscribed)
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CRITICAL PATH:
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1. Landing → Understand it's simple
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2. Demo → See it in action
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3. Sign up → Low friction entry
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4. Quick setup → Minimal configuration
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5. First success → Immediate value
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BUSINESS GOAL: Monthly subscription
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USER GOAL: Problem solved without complexity
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```
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---
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[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)
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