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# Example: Service Booking (Appointment Goal)
**Trust-building booking flow**
---
## The 5 Questions
### 1. Core Feature
```
"Consultation booking with social proof - testimonials + credentials"
```
### 2. Entry Point
```
"Friend recommendation (shared link)"
```
### 3. Mental State
```
"Curious but cautious, need to trust before committing time/money"
```
### 4. Mutual Success
```
Business: Consultation booked (lead captured)
User: Confident in decision, looking forward to meeting
```
### 5. Shortest Path
```
Friend link → About page → Testimonials →
Book consultation → Confirmation
```
---
## Scenario Captured
```
SCENARIO: Trust-Building Booking
START: Friend recommendation (curious but cautious)
END: Consultation booked (confident, excited)
CRITICAL PATH:
1. About page → Understand who you are
2. Testimonials → See social proof
3. Credentials → Verify expertise
4. Book consultation → Commit with confidence
5. Confirmation → Excitement reinforced
BUSINESS GOAL: Consultation booked
USER GOAL: Confident decision, trust established
```
---
[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)

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# Example: E-commerce (Sales Goal)
**Transparent purchase journey**
---
## The 5 Questions
### 1. Core Feature
```
"Transparent pricing breakdown - shows all costs upfront"
```
### 2. Entry Point
```
"Google search 'affordable [product]'"
```
### 3. Mental State
```
"Anxious about hidden costs, need transparency before committing"
```
### 4. Mutual Success
```
Business: Purchase completed
User: Confident in value, no surprise costs
```
### 5. Shortest Path
```
Google → Product page → Transparent pricing →
Add to cart → Checkout → Confirmation
```
---
## Scenario Captured
```
SCENARIO: Transparent Purchase Journey
START: Google search (anxious about hidden costs)
END: Purchase completed (confident in value)
CRITICAL PATH:
1. Product page → See product + upfront pricing
2. Pricing breakdown → Understand all costs
3. Add to cart → Commit to purchase
4. Checkout → Complete transaction
5. Confirmation → Confidence reinforced
BUSINESS GOAL: Product sale
USER GOAL: Confident purchase, no surprises
```
---
[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)

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# Example: SaaS (Subscription Goal)
**Frictionless onboarding**
---
## The 5 Questions
### 1. Core Feature
```
"Quick setup wizard - gets users to first success fast"
```
### 2. Entry Point
```
"ChatGPT recommendation"
```
### 3. Mental State
```
"Overwhelmed by current tools, need simple solution that just works"
```
### 4. Mutual Success
```
Business: Active monthly subscription
User: Problem solved, no complexity added
```
### 5. Shortest Path
```
ChatGPT → Landing → See demo → Sign up →
Quick setup → First success
```
---
## Scenario Captured
```
SCENARIO: Frictionless Onboarding
START: ChatGPT recommendation (overwhelmed, need simplicity)
END: First success (problem solved, staying subscribed)
CRITICAL PATH:
1. Landing → Understand it's simple
2. Demo → See it in action
3. Sign up → Low friction entry
4. Quick setup → Minimal configuration
5. First success → Immediate value
BUSINESS GOAL: Monthly subscription
USER GOAL: Problem solved without complexity
```
---
[← Back to Guide](../00-SCENARIO-INIT-GUIDE.md)