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Cassel 647cbec54f docs: update all documentation and add AI tooling configs
- Rewrite README.md with current architecture, features and stack
- Update docs/API.md with all current endpoints (corporate, BI, client 360)
- Update docs/ARCHITECTURE.md with cache, modular queries, services, ETL
- Update docs/GUIA-USUARIO.md for all roles (admin, corporate, agente)
- Add docs/INDEX.md documentation index
- Add PROJETO.md comprehensive project reference
- Add BI-CCC-Implementation-Guide.md
- Include AI agent configs (.claude, .agents, .gemini, _bmad)
- Add netbird VPN configuration
- Add status report

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-03-19 13:29:03 -04:00

1.4 KiB

Question 3: What's Their Mental State at This Moment?

Understand the emotional context for design decisions


The Question

Agent: "When they find your solution, how are they feeling?

        Think about:
        - What just happened? (trigger moment)
        - What are they hoping for?
        - What are they worried about?"

Why This Matters

Mental state determines:

  • Tone of content
  • Complexity of interface
  • Type of features needed
  • What NOT to do

Design for the human, not just the task.


Example: Dog Week

Designer: "Just had another fight about who walks the dog.
           Tired of nagging. Want a system that works without intervention.
           Worried about adding more complexity to family life."

Design implications:

  • Tone: Empathetic, not preachy
  • Interface: Simple, not complex
  • Features: Automated accountability, not more work
  • Avoid: Notifications that feel like nagging

What Agent Captures

MENTAL STATE:
- Trigger: Just had family fight
- Feeling: Tired, frustrated
- Hope: System that works without intervention
- Fear: Adding more complexity

DESIGN IMPLICATIONS:
- Keep it simple
- Automate accountability
- Gentle, not pushy
- No nagging-style notifications

Next Question

What's the end goal (mutual success)?


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